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Kaza Pediatric Associates Inc.
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PATIENT NON-DISCRIMINATION POLICY "Any individual shall not be discriminated against because of race, color, creed, religion, sex, age, sexual preference, national origin, citizenship, marital status, disability, veteran status or any other status or characteristic protected under applicable federal, state or local laws. Acts of and/or harassment based on any of those factors are totally inconsistent with our philosophy of doing business and will not be tolerated at any time.” 
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Dr. Kaza and the staff of Kaza Pediatric Associates strive to provide their patients and their families the best quality care with dedication and commitment as well as a pleasant medical experience. The team of passionate caring staff goes the extra mile to care for their most precious little patients. They like to develop long standing, close personal relationships with patient and family. Sick patients are seen the same day, with extended evening hours as needed. 
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18 Old Rudnick Ln, Dover, DE 19901
Phone: (302) 674-2616

Hours of Operation:

Mon - Fri      8 AM - 5 PM
Sat               8 AM - 12 PM
Sun              As Needed

***3/19/2020 COVID-19 UPDATE***

Out of an abundance of caution due to the current COVID-19 pandemic, we are changing our office scheduling procedures. 
Although relatively few COVID-19 cases have been identified in our community, we anticipate that this number will continue to increase. Thankfully, this virus has not been affecting children as seriously as adults. Our goal is to keep our patients and their family members safe and healthy. We also need to do our best to ensure that our staff remains healthy, in order for us to continue to help you care for your children.

Beginning today, March 19th, mornings will be reserved for well-baby (up to 2 years) and essential immunization visits (ages 5, 11, and certain “catch-up" immunizations) ONLY. All essential immunization or well-baby checks will be seen between 8:30am-12pm. 
If your child has an upcoming well-check scheduled, you will be receiving a call from our office to change the appointment, if necessary. “Non-Essential” checkup appointments will be rescheduled to a date/time at least 60 days from now. 
Please do not come for a well checkup if you or your child are not feeling well. Please call us first if your child has a checkup scheduled and is sick.
We ask that only the patient and 1 healthy parent (or designated adult) come in for the visit. Please make arrangements to leave siblings at home. We are trying to protect those at greatest risk.

Sick children needing to be seen will be seen from 1:00-5:00pm. Walk-in visits are suspended for now, so sick patients will be seen BY APPOINTMENT ONLY. Parents of patients who have cough and fever MUST speak with one of our nurses before a sick visit will be scheduled. Not every patient with cough and fever needs to be seen and please use your discretion before calling. 

We have “closed” our waiting room. Patients should call when they arrive at the office and we will let them know when a room is available so that they can proceed directly to an exam room.
If a patient or parent has been exposed to Coronavirus, please DO NOT come into the office. Please call us for instructions.

Please be patient as we work through this uncharted territory together. Our providers meet at least daily to determine what needs to happen to continue to help you care for your children. Our staff continues to do their best to help us care for our patients. Office cleaning recommendations are being followed and our staff will not come to work if they are sick. Our phone lines are busy, please be patient! You will be required to answer more questions. We understand that rescheduling appointments is inconvenient but we feel that, for now, this plan is necessary.
We are looking into the possibility of some telemedicine visits in the near future for those concerns that meet specific criteria.
We will keep you posted.
*** 4/7/2020 COVID-19 Update***

A quick update on the current COVID-19 situation and the shelter-in-place order. Our office is still open but we have changed a few things to keep everyone healthy.
We are going to continue to see our young, well-babies in the mornings. No sick patients will be seen in the morning and we will be spacing out our well-baby appointments to minimize any potential of exposure.

We are still offering sick appointments but very few children actually need to come in to the office. All three of our providers are using telemedicine which allows them to “see” your children from your home over video. Telemedicine visits and telephone consults will be billed to your insurance company. If your child is sick and needs to be seen, please always call our office first. We have seen an increase in our patients going to urgent cares, emergency departments and seeking telemedicine visits from other places without contacting us first but please understand the importance of always calling your child’s pediatrician before doing any of the above things. We are your child’s “medical home” and we know your child best. We want to make sure that we’re maintaining the continuity of your child’s care and avoiding the fragmentation of health care that happens when they are seen somewhere else. 

We ask that at all appointments, the child is to be accompanied by only one healthy parent. If anyone in the house is sick or at risk for COVID-19, please notify us. Please wear a mask to the office. At this time, no siblings should come into the office if they are not scheduled to be seen. 
Please continue to call from your car when you arrive at our office. When your child’s room is ready, we will escort you directly from the front door to a clean room. 

In regards to our staff, we promise that our staff will not come to work sick. Our staff understands the importance of the “Stay at Home” order and will continue to follow it except for coming to work. We are wearing masks to protect your children as well as ourselves. We will be screening each employee daily for a fever or any sick symptoms. 

We understand that this is a scary and uncertain time for everyone. We promise to continue to do everything we can to keep our patients, their family’s and our staff healthy during this time. We look forward to seeing you all soon. Stay healthy! Please call the office with any questions or concerns.​